CONSUMERS BEWARE OF THE NEGLIGENT SERVICES PERFORMED AT THIS LOCATION: Modern Nissan of Concord technician negligence caused my 2024 pathfinder to go into limp mode and strand me hundreds of miles from my home. The service manager had the audacity to offer to have my car inspected by their technicians again for any further issues with the engine as a goodwill gesture. I declined because I have ZERO trust in this dealership any longer, ZERO. Their service manager, general manager and compliance director continue to engage in denying the dealership had anything to do with the issue and are suggesting a number of “alternative” possibilities simply to distract from consumer-safety risk becaue of service-department negligence. Despite asking for the video multipoint inspection listed as completed on my invoice, I have not been provided with this video which could help determine whether the technician actually handled the engine air filter or simply marked it as completed on the MPI. I believe this will video will help substantiate my complaint against Modern Nissan dealership. And of course My Nissan Portal has no service records in it and no one will address the reason for this either. Do your research and look at the numerous complaints filed against them for technician negligence under BBB complaints and Carfax reviews to save yourself the distress and frustration of having to file complaints with anyone. I have attached several screenshots of the reviews (on Google reviews as I couldn’t do it here) that show technician negligence spanning years. Nissan consumer affairs will not be helpful in the matter. This review is not posted in anger as it has been a month since my vehicle was stranded. The anger has transformed into disbelief at how a dealership is allowed to place consumer safety at risk for years with no repercussions. This reviews is posted in an effort to spare consumers the alarming experience I have had with this dealership, and to hopefully prompt further investigation into this matter of consumer -safety risk due to service department negligence.

I had a wonderful experience working with the team. Very helpful and knowledgeable. I had the pleasure of working with Anthony Underwood and Damario. They worked with me to get the best deal. Great customer service

They will do what it takes to get you in a vehicle. Great group of guys!

Absolutely amazing car buying experience from every level you can think of. My sales consultant Dane Engels is the best of the best if I could put a rating above 10/10 I would because this guy was truly special!

Great experience at Modern Nissan of Concord thanks to Cole Laney! He made buying a car so much easier than I expected — straightforward, transparent, and efficient. Got me a great deal and had me driving off the lot in no time. Will definitely be back for my next car!

I can't say enough good things about my experience buying a car from Cole Laney at Modern Nissan of Concord. He took the time to really listen to what I was looking for and never once made me feel rushed. It felt like working with a friend rather than a typical car salesman. Five stars all around — thank you, Cole!

If you are in the market for a vehicle I would recommend the best sales person in the Charlotte area MR. Cole Lane. He walked me through step by step and didn't miss anything. I left feeling like I got a great deal. Him and the entire management team are the real deal!!

I bought my car off Cole Laney and he did a great job. If you know anyone looking for a car - Cole is the man!

I am pleased to inform you that Cole Laney is one of the best sales people I have ever worked with. He worked with me from the very start and made sure I got the best deal possible. If you are looking for a car, he is your guy.

Would highly recommend Cole Laney. This young man was able to help me get approved and into a new vehicle when nobody else would help me. If you are needing a vehicle good credit or bad - ask for Cole!

Cole did an excellent job. He was thorough and thoughtful through the entire process and would recommend him to all my friends and family.

The salesman César Garay, was knowlegable, explained the car futures and possible negotiations. The manager was flexible to Reach an equlibrion for both parties.

I had a great experience here at Modern Nissan of Concord. My salesman, Luke Adams, was wonderful to work with. He is friendly and knowledgeable. I will continue to recommend him to family and friends. Overall, this was my best experience at a dealership!

Luke was amazing! He was very knowledgeable and went out of his way to explain different options and everything!

I had a really nice experience working with Luke! Very happy with my purchase! Would recommend to friends and family