Howard was so amazing!! He is literally the best! literally became my bestfriend and i’m so thankful i ran into him when i did. he help me find the perfect car made sure everything was okay he literally deserve the world plus more! KEEP HIM HE IS YOUR BEST SALESMAN
Employees were courteous and nice. Price was competitive for this area. Would recommend for basic service of your Nissan. Thank you Modern.
They were honest about the time frame for my service. And they were very helpful with future needs for my pathfinder I will be back
The sales consultant, Javier Lagunas, and the sales manager, Mike Smith, communicated with us along the way and it was the perfect amount of communication. They didn’t force us to purchase anything each time we visited. They always took their time with us and helped us in any way. When it came to numbers, we usually get attitudes from the finance department, but it all went smoothly. They all were very nice and even engaged with our infant daughter. Overall, it was a relaxed and fair experience. Customer service was the best around by far!
Bobby Monte is a great asset to your organization. Very customer service oriented gentleman. The facility was nice and very clean.
The time spent on servicing my car I was in and out. The staff knew how long it’s take and there was complimentary coffee.
Your service guys are awesome. Bobby especially!! I'd highly recommend this place to anyone. They dont take all day and it doesn't take weeks to get an appointment.
It was great. Process was smooth and easy. My salesman Doug was very helpful. I would definitely recommend this dealership to my friends.
Courtesy, friendly, clean, close by. Modern Nissan is always on top of it. Glad they continue to impress . Great staff to work with.
Very pleasant. The salesperson Jerome was very knowledgeable and easy to work with. No strong sales tactics were used. The finance portion was painless also.
Knowledgeable salespeople and they are not pushy they give your space so you can make a real positive decision and then when you make it they do there very best to make that decision work so you can get the vehicle you want
Customers service experience was great friendly staff waiting area was clean and comfortable. Staff answered all questions & did In format to where you could understand.
Our initial contact two weeks prior with your first sales person, Mr. Ford’s knowledge, thoroughness of the vehicle, not pushy and pleasant attitude. The day of purchase, Mr. Bracy’s knowledge, willingness to help us, exceptional and warmth of his customer service, and teamwork while Mr. Ford was out of the office. Thank you to the sales manager, Mr. S. Smith for working with us. The comfortable and ease with a great attitude being her last customers, the finance manager!!
Everyone was nice and sweet, you was welcome good and they even offered food. Nice place to shop for cars, good energy.
Friendliness, eager to help, great customer service, overall great experience. ( this is my 2nd purchase from Modern Nissan, same thing both times)
Nissan (Mike) took me in without an appointment. I was in the area and called for a state inspection. I had other work done as well.
Professional as always. And courteous. Every employee demonstrated great customer service skills and were very helpful in the process. Thanks.
I had a bad experience the day before with another car dealership . This was a 360 from that. Experience was seamless, there was not a lot of negotiating back-and-forth, everyone was extremely polite, and professional.
Quick, prompt greeting and polite. Clean waiting area while waiting for service. Getting a car wash was a nice finish to a good experience.
Salesman was very knowledgeable, spent time with me. I was able to drive by myself, and was able to take the car for over night to drive the car in my daily activities. Car was clean, it had gas.
Good customer service experience . Expedient and proficient. And recommend to others to come modern nissan of concord to have their service completed at this facility
Service staff is very pleasant, he made me feel very welcome and kept me informed about my vehicle. My wait time was very good.
It was wonderful. My time there was quick, easy and fast. Will definitely go back. Bought another Nissan and will have service for my new car too!
Overall great experience. Friendly service representative. Made recommendations for only what was needed. Will definitely use them again for my service needs.
The convenience of being able to show up and get my vehicle worked on without an appointment immediately was of great help when our vehicle failed to start earlier in the day and we had a busy week ahead.
The service was quick and the employees were very helpful! Would recommend for anyone needed service for their Nissan vehicle.
It’s always nice to go into the service department. They are always so friendly and it’s a pleasure to talk to them everytime
Friendly, fast and clean. They called promptly upon completion. Very nice. I enjoyed the experience and would tell friends to use .
Fast professional service. GIL Bracy had the car ready after I called. Signed all paperwork in short time. Pierre also great in Finance!!
The salesman was very knowledgeable about the cars and was very nice without being pushy. The finance manager was super nice as well.
My service advisor (Mike Redwine) is absolutely the best! Great communication and customer service from Mike. Thorough explanation of what needs to be done, and he takes care of business
The service advisors were very friendly and helpful. I was only there for an hour and fifteen minutes. Would definitely recommend.
Service n the employee very polite and professional very informative with work that had to be done with my car as always
The professionalism was phenomenal and I received a new tire when I wasnt sure if I needed one. They have excellent communication and my services were done in a timely manner.
Pierre and Jose are awesome!!! I was stranded at night with my tire popped and Jose responded to me right away with numbers for assistance. And Pierre gave me assistance far beyond my expectations. Both gentlemen were a Blessing to me by relieving my stress.
I was in and out pretty quickly for the tire replacement. The service manager I spoke to was super nice.
Very nice people.Service great and in timely manner. I called eariy that day and they worked us in for appointment.Very happy
Very respectful, willing to go the extra mile to find you a vehicle. Super clean facility with a good selection of vehicles!
Your team in the service department is always fast and friendly and provides excellent service and wonderful customer service. I am always able to get an appointment for service and I sincerely appreciate it!
These guys are the best! Remember when Customer service was priority number one? These folks never forgot that motto! I like that you don't have to drive a Nissan to get service here!
Heath always explains everything well, the facility is always clean and they keep you updated. Pleasantly surprised I was offered a ride home and picked up after car was finished.
Professional and courteous service; friendly staff clean facilities Staff kept me informed as to progress of repairs and provided a loaner car when it was necessary to keep car overnight.
Doug was wonderful to work with. He took the time to secure the vehicle I wanted, and continued to follow up with me until the sale was complete.
Customer service and communication are paramount. I was made aware of the costs and time of completion. I was also fully aware of when my parts were received and available for installation.
Everything was great. Service was completed on time. All paper work was reviewed by service advisor. All issues that needed to be attended too was reviewed.
We arrived and was greeted by everyone and Heath came and took our car quickly and we were told it would take about 1 hour. We were kept informed about what was going on and when it would be ready.
Friendly staff I always like having my truck serviced there. They listen to my concerns and check them out and tell me what is wrong
They washed my car after my service. And inspected my car for fee. And fixed the recall on my vehicle
Between getting some work done with my car and charging my EV I have never had any bad experiences over there. Dealing with this dealership has truly been a pleasure. I genuinely wish when I had bought the car that I had just gone straight to them, but I will definitely be buying my next one from them.
I got wonderful service and my vehicle was completed in a timely fashion. Heath Culp handled everything in an excellent fashion!
Service Managers are always great. Service completed in a timely manner. Prices seem reasonable. Facilities are excellent and always clean.
Heath always responds to me and keeps me updated on status of my repair(s). I leave my vehicle overnight and the work is done quickly so I can pick it up next day.
The staff were knowledgeable and helpful. I am a return customer and my experience was just as great this time as it was last time.
They are friendly and fast service. Very clean location I don't have to worry about the service it has always been good
Service Representative was knowledgeable and professional. He was approachable and it felt like I was talking to an old friend.
Gil Bracey deals with us honestly and with great skill. We have driven Nissan vehicles for many years. Our trade and the explanation of our coverage was done well.
Always top notch everyone is friendly. Process is easy when making an appointment with either drop off or waiting. Thank you
The honesty and integrity with which I was treated. Gilbert Bracy did a wonderful job as our sales person. Also, everything was made totally convenient with purchasing over internet and telephone and the delivery to Greensboro for me.Gil, went over all the things we needed to know about safely operating the vehicle. Great overall experience!
I Was informed of what services were recommended. I was waited on promptly. Representative was friendly and courteous and answered all my questions.
The entire service experience was outstanding thanks to Heath and the crew! I’ll keep coming in for service as needed without a doubt and just love my new Ariya!!
Jordan was very kind and offered an office to work from while I waited. He was informative and shared the best way for to maintain my car going forward.
Service technician was polite when checking vehicle in/out. Service time for oil change and tire rotation was minimal. Facility was clean.
Everything was just right. A great place to purchase a vehicle, and the service department is also on top of everything. This is my fourth Nissan automobile and will recommend modern Nissan to everyone.
Quick easy and painless. Everyone was knowledgeable and friendly and made the process far quicker than any dealer I have worked with in the past. Highly recommended, Gil was great.
I have confidence with their work. The atmosphere is always friendly. All employees want to be helpful. I have been going to Nissan in Concord since 2010 and I will be returning for my Nissan maintenance services.
I am treated like family even when servicing my vehicles. My last 3 cars have been Nissan's. I am a customer for life!
Friendly, knowledgeable staff. All of my questions and any concerns were answered and addressed. I felt listened to and valued as a customer.
The service associate was prompt, professional and friendly. He went over everything before and after the service on my vehicle.
Very friendly, no pressure , we was in out waiting few hours, never had better sales person..thank you Eli Gray. For you great car.
I was able to get an appointment which was honored. I did not have to wait, long to get problem solved. The Service manager was friendly and knowledgeable.
The sales agent Eli was very professional, he offered me and explained a pre owned program. I was very interested and he made the trade in very easy. It was a good experience.
The service, professionalism and entire experience from start to finish continue to meet my expectations of your high standards. Modern Nissan service is exceptional.
Best car service I have ever experienced in over 50 years of driving. I was informed of services recommended without the high pressure sales. I felt that they understood that people are worried about their money. They kept me updated of the progress throughout the process.
My wife and I brought her Pathfinder in for service and the Rep Jordan was excellent. He took care of everything and was very transparent about what work needed to be down in order to get her truck running like new.
I always feel like my car needs are taken care of. I don't feel like I've ever been upcharged. I have no plans on going elsewhere to purchase or have a car serviced.
Good attention. Everything was done in a short time. No complains. Would definitely recommend and go back. Coffee in waiting room would be good.
Open and honest communication of what service was necessary. Heath always treat are family's cars as if the were his own vehicles.
Heath took my call and got me scheduled quickly , it is comforting to me that I know a person by name and they know who I am.
I love the atmosphere of this dealership. It’s better than most I’ve been to. The communication and customer service exceeded my expectations.
Service Advisor Heath Culp made the whole process easy and stream lined. I was able to get In and out quickly.
The service tech (Heath) greeted me in a timely manner. He was courteous and took care of my vehicle In no time. He also informed me that everything else was in good working order.
Took my vehicle right in without an appointment, looked at, my issue, explained they ordered parts and would contact me when they came in to set appointment to do repairs.
They listen to you and are willing to help you understand the prosses on recalls and offer any after care help if you need it.
Friendly, professional service. I made an appointment prior to my visit, and I was greeted promptly and courteously. I would like to give a big shout out to the service writer and technician that handled my visit.
The service guy was quick and explained everything to me, gave me the sheets and it was a nice area to sit and wait
The guys worked me in as a walk in. I wasn't able to schedule an appointment. Thanks for going out of the way to service my vehicle.
Service was excellent staffing was great they listened to my concerns and we communicated to my needs and come up with a solution that worked for me
I like how kind everyone is to me. I also appreciate being able to talk directly with Mike in the service department. He’s been giving me outstanding service since I purchased my car at your dealership in 2015.
I am not satisfied, I have taken my car to get serviced about 3-4 times for an issue that was going on before I purchased the car back in October. They’ve claimed the issue has been resolved, but it hasn’t im still hearing the same clicking noise.
Staff is professional, courteous and knowledgeable. Service Department maintenance is top notch. Modern Nissan is customer friendly and provides best service for their customers.
The service Rep provided one of thee BEST service experiences ever. The vehicle was ready for pick up before I was ready and that was without an appointment….. That’s service The Rep was not only professional his courtesy felt real and not I am just doing my job.
Service! Felt welcome and the environment! Service rep. explain and ensure I understood everything about my Vechile. Overall great experience!
Everybody treated us like family…. I am not going nowhere else to buy a car! I came in with little hope; to ending up with a car that I would never imagine me driving. I came into the location at 3:07pm and walked out with keys in hand by 5pm! I use to be scared to get a car from a dealership, but not anymore! Jose González (salesman), Brian Smith (negotiator with bank), Ashley Blakey (Financial) Thank you all again!
Service rep was excellent. Good communication. Service mechanics were quick and the car was ready when promised. Very good first time experience with this dealership
Service bays were very busy and my vehicle was completed quickly as promised and the service people were nice as well
Great Service by Mike Redwine, he was very helpful throughout the process. He explained me everything and was very transparent.
Great service. Clean facilities, nice people, very helpful. Work done in a timely manner, service manger took the time to go over the paperwork
I like the professionalism that all of the staff present. The waiting area was clean and comfortable. I highly recommend this dealership.
Jose G was very quick, responsive and knowledgeable. I also very much enjoyed Staci. Highly recommend for all buying needs.
service advisor was really nice and knowledgeable. explained everything understandably. while waiting walked thru the showroom and the salesman that sold me the car remembered my name and had a nice conversation.